Terms & conditions
1.1 “The Contract” means the document or documents that set out these conditions and all other details about your agreement with us.
1.3 “You”, “Your” and “Hirer” mean the Hirer of the goods.
1.4 “Goods” means all good(s) hired by us to you.
2.1 Paragraph headings are inserted for convenience only and do not define limit or otherwise affect the interpretation thereof.
2.2 All goods remain the property of the Owner.
2.3 We reserve the right to use any photography of event(s) for promotional purposes unless otherwise advised by the Hirer.
3.0 Conditions applicable
3.1 The Contract for the hire of goods is between the Owner and the Hirer, not the venue, unless goods are being hired directly by the venue. It is the Hirer’s responsibility to ensure that the venue is clearly instructed so that the Terms and Conditions are met. The Owner will charge the Hirer for any costs due to Terms and Conditions being broken. It is then the responsibility of the Hirer to reclaim any of these costs from the venue, if the venue was at fault.
3.2 We reserve the right to change these Terms and Conditions with immediate effect. Only the latest Terms and Conditions will be applicable to the Hirer at all times.
Changes will be identified by a sequential numerical update of the Terms and Conditions revision number. The latest Terms and Conditions will be available on the website.
It is the Hirer’s responsibility to be aware of the Terms and Conditions applicable to him / her at the time of hire. A copy of the latest Terms and Conditions can be requested at any time by the Hirer.
3.3 These conditions exclude any Terms and Conditions you may have put forward, except where we have agreed to any amendments or other conditions in writing.
4.0 Prices and Security Deposit
4.1 Prices quoted are for one day hire only apart from day of delivery and collection. Subsequent day(s) will be charged at a daily rate unless a special agreement has been arranged prior to the event between the Owner and the Hirer.
4.2 Prices & availability of goods are subject to change without notice. However, once a deposit is paid, the price quoted will not change. A quote given over the phone or by email may change up until a deposit is paid to secure the booking.
5.0 Bookings and Cancellations
5.1 A deposit of 25% of the full amount including delivery charges is required to complete your booking. Booking requests can be made by email, telephone or in person. Bookings won’t be confirmed and as such the corresponding date(s) not reserved until the booking deposit or full amount has been paid.
Final quantity requirements must be advised no later than 4 weeks prior to the event taking place.
5.3 Final payment is required in full 1 weeks prior to the event. Please note if payment is not received within the Terms and Conditions of payment, we will presume that our services are no longer required and a cancellation charge of 25% of full amount including delivery/collection charges will be retained.
5.4 Booking(s) can be cancelled in writing or by email by the Hirer up to 14 days after confirmation of booking (as stated on the invoice). Any deposit paid will be refunded in full.
Cancellations made thereafter will attract a cancellation charge levied by the Owner.
Cancellations will be acknowledged in writing or by email by the Owner within 7 days.
6.0 Payments and Refunds
6.1 We offer four methods of payments:
6.2 There may be charges from the following payment methods, please note this will be down to the hirers responsibility.
6.3 Refunds due following a booking cancellation will be calculated on a tier basis as followed:
Up to 4 weeks prior to event: 75% of total booking value
Up to 3 weeks prior to event: 50% of total booking value
Under 3 weeks prior to event: No refund
8.0 Shortage and Damages
8.1 Shortages and/or damages to the hired goods will be charged at their full replacement value, details of which are available on request. No substitute item will be accepted by the Owner.
Damages include but are not limited to:
- Chair covers / Sashes / Linen: dragged on floor, burns, holes, rips and tears, candle wax, grease and deep staining.
- Glassware: chipped or broken item, missing part(s), etc.
- Others: chipped or broken item, burns (either partially or fully), bent, deep scratch(es), missing part(s), etc.
8.2 The Owner will inform the Hirer within 30 days in writing of any damages and costs concerning any of the hired goods. An invoice will be sent outlining amount and type of damage with associated chargeable costs.
8.3 The Hirer may request in writing the return (and bear the cost thereof) of any damaged goods within 14 days of the Hirer being informed in writing of any such damage. Otherwise the said items will be disposed of.
9.1 During the period of hire, the Hirer shall be solely responsible for the hired goods. The Hirer shall alone be responsible for the goods from time of acceptance of goods until return and acceptance of goods back into the possession of the Owner.
9.2 It is the Hirer’s responsibility to ensure that the venue does not change or intend to change their chairs prior to the event taking place.
We shall not be liable for incorrect chair cover fitting as a result of any changes made by the venue between the time of booking and the event taking place.
9.3 We will not be liable for our incapacity to hire all or part(s) of the booking item(s) as a consequence of a date and / or venue change made by the Hirer.
It is the Hirer’s responsibility to notify us as soon as possible of any date and / or venue change. We will endeavour to facilitate this change based on our availability at the time of your notification to us. Please be aware that extra charge(s) may be applicable.
If as a consequence of the date and / or venue change, we cannot provide you with the service originally contracted, the booking will automatically be cancelled and our refund conditions will be applicable.
10.0 Rights Reserved
10.1 Any failure by us to enforce any or all of these conditions shall not amount to or be interpreted as a waiver of any of our rights.
11.1 All communications (additional information request, feedback, Terms and Conditions update, etc.) should be directed to us either by email [email protected], Telephone 07933720070 or in person.